I wanted to take a moment to express my gratitude to you for the superior level of customer service and attention that you provided me throughout the design, purchase, and delivery of our vehicle. The quality and finish of our new SAR vehicle speaks for itself to the craftsmanship and detail of your company’s workmanship. It gave me great perspective to see the magnitude of your company’s operations first-hand when I came to pick up the vehicle. I expressed to my boss, Chief Darryl McSwain, that while you are part of a large operation servicing multiple agencies with much larger orders, I felt as if I was your only client. Thank you for the many calls and updates during the entire process. You truly are an asset to First Priority Group. I am glad that we were to establish a relationship and that I can call you a friend.
Captain, Maryland-National Capital Park Police
On behalf of the Robbinsville Township Fire Department, I would like to express my appreciation and satisfaction with my recent experience concerning the delivery of our new F-250 Command Vehicle. The vehicle was converted by your Manchester team with the assistance of Adam Grecco and Victor Bonfiglio, who provided the knowledge and expertise needed with the specification and upfitting process that allowed for a flawless experience during the assembly of the vehicle.
Both individuals provided an extensive knowledge of the product, ability to solve problems that customarily arise during the build, and a dedication to the customer that was extremely evident throughout the process. While many individuals and organizations continue to fail today in the area of customer service, Adam and Victor were able to demonstrate that they have the necessary skills to work with customers to get what they require in a timely manner while representing First Priority Group in a positive fashion.
I would also like to acknowledge Zach Brewer and Tim Philips from your Manchester facility who were ultimately responsible for completing the upfitting of our new vehicle. During my visits to the shop, both took the time to make themselves available and work through the necessary details of completing the vehicle. On many occasions their experience in working with these vehicles provided additional insight and possibilities that is not always readily available with lesser experienced individuals. Having seen numerous upfitting jobs over the years, their attention to detail and overall neatness of their installation work for First Priority is second to none.
In conclusion, the quality of work, organization, attitude, and work ethic of those working in the Manchester shop is exceptional. The job was completed in a timely manner and truly exceeded my expectations on every level. We look forward to working with the First Priority Manchester staff in the future when considering the impending needs of our department.
Daniel J. Schaffener
Fire Chief, Robbinsville Township Fire Department